Building relationships is about intentionally collaborating to develop meaningful relationships with people supported, co-workers, families, community partners and other stakeholders. It is about seeking opportunities to create collaborative partnerships to meet mutual goals.

From a sustainability perspective, building relationships is about fostering past relationships, understanding the current context and how to ensure reciprocal satisfaction. It also means anticipating future possibilities of partnerships.

Growth Levels

Establishes positive relationships

  • Assumes personal responsibility to do their share of the work and follows through in a timely manner on inquiries, requests and concerns from individuals, their families, community partners and others
  • Identifies the strength of key individual relationships and improves them in their immediate environment
  • Maintains clear and timely communication with individuals and families, seeks continual feedback about service experience and shares helpful information and person directed goals
  • Shares information, expertise and insight with team members about actions or proposed changes that will affect them. Uses ethical judgement about sharing information with others
  • Treats other team members with respect, and listens with an open mind to others’ points of view
  • Genuinely values others’ input and expertise and sees how each member contributes to a process and to the success of the team
  • Sees value in engaging with diverse perspectives and takes advantage of those opportunities
  • Values the diversity of roles, talents, skills, cultures and backgrounds that others bring to their learning and to joint team efforts
  • Identifies and seeks out others who can support the goals of the team
  • Willingly seeks diversity of feedback on ideas and adjusts accordingly

Growing collaborative relationships

  • Able to maintain current and established relationships that benefits the person receiving services, their family, the organization and the community
  • Demonstrates commitment to initiatives by actively contributing to the efforts of a team and by recognizing the contributions of others
  • Engages others in dialogue about the importance of relationship building to foster reflection and growth in self and others
  • Appreciates the value that diversity and people’s lived experiences, contributes to a relationship
  • Identifies the strength of key individual relationships and improves them in their immediate environment
  • Encourages people to continue their efforts through support and feedback when they become discouraged
  • Actively finds ways to build positive, friendly, inclusive, diverse and cooperative relationships that will lead to new community involvement opportunities
  • In a timely manner works to resolve conflicts by clarifying understanding, listening for underlying concerns, and defining areas of agreement and disagreement between parties
  • Recognizing that team consensus may at times outweigh individual viewpoint
  • Consistently holds self and others accountable for promoting collaboration and resolving conflicts to facilitate a win-win resolution of differences

Builds networks

  • Seeks to creatively build on and develop new relationships beyond their current sphere that would benefit people receiving supports, families, other staff, and the workplace to address immediate and future needs as an agent of change
  • Recognizes where strengths lie within and across resources and taps into their expertise; makes best use of people’s talents to achieve superior services/results
  • Establishes networks and systems that promote the sharing of best practices and specialized knowledge transfer
  • Focuses on the collective impact, and on collaboration over competition
  • Uses good communication and interpersonal skills to uncover potential misunderstandings, concerns and needs that may inhibit partnerships and relationships
  • Uses a mentoring approach when collaborating with partners to develop capacity in a manner that benefits others in anticipation of future needs
  • Explores and assesses relationships to understand and evaluate the opportunities that exist, or could potentially exist for further partnerships, leading to community inclusion and belonging.
  • Builds positive relationships within and across teams

Creates social capital for greater good

  • Uses strategic planning processes to create new opportunities and build on existing relationships as a driver of positive change and transformation
  • Uses collaborative relationships and positional power to align multiple perspectives, influence policy, community, and organizational development to build respect and positive outcomes for people receiving supports, families and/or the workplace/sector
  • Creates synergy across roles/agencies/partners/ funders/sectors to best meet the needs of the people who receive support or other stakeholders
  • Demonstrates the value of reciprocity of social capital and exchange of knowledge and skills, and is recognized by others for their work in this way
  • Values and seeks exchange of social capital and diverse connections within a broad range of contexts, including funding, community, organizational partnerships, and cross sectoral opportunities