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Resilience involves maintaining stamina and performance under continued stress and to act effectively under pressure. It includes bouncing back from disappointments or confrontations, and not letting them negatively influence ongoing performance. It involves keeping one’s emotions under control and restraining negative responses when provoked .It includes expressing or resolving stressful situations in an appropriate way that doesn’t harm self or others.

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Growth Levels
Emerging

Shows self control

  • Able to monitor own emotional state and has an awareness of strong emotions (such as anger, frustration) and deals with them appropriately
  • Maintains composure in situations when being challenged by others
  • Knows when to take a time out and step away from a situation to consider possible solutions
  • Is aware of own trauma experiences and adopts coping strategies
  • Does not contribute to a heightened situation
  • Knows own strengths and weaknesses and demonstrates self-confidence
  • Ensures the quality level of support and meets the needs of people even though the work is sometimes mundane
  • Ensures a high level of quality no matter what level of stress/pressure may be present
  • Has a positive attitude and is flexible despite personal struggles
  • Maintains self-motivation and a commitment to the work
Evolving

Demonstrates persistence

  • Maintains composure when challenged by others and finds effective/acceptable solutions
  • Understands others’ perspectives, works towards building consensus and finding effective solutions in difficult situations
  • Recognizes when emotions are building up and proactively manages response and expectations
  • Plans ahead and uses trained approaches to help others manage their emotions or stress
  • Is strong and successful in providing quality care, even when faced with extreme obstacles
  • Acknowledges and shows sensitivity to experiences of others using a trauma informed lens
  • Tries to understand the meaning behind a comment without it impacting the relationship
  • Takes the opportunity to learn from the situation and creates a plan to do better in the future, based on what has been learned from the current state
  • Focuses on how to successfully meet a challenge rather than on the obstacles or constraints
  • Ensures appropriate time for self reflection and self care so that burnout does not occur
Leading

Model of resilience

  • Creates an atmosphere that puts others at ease during difficult times
  • Constantly takes the opportunity to learn and grow within their role and has self drive to continuously seek further knowledge (education, training, courses, trending support needs)
  • Demonstrates ongoing commitment to difficult tasks over the long term
  • Manages stress effectively and encourages and role-models personal wellness
  • Coaches and educates others regarding trauma informed practices
  • Is able to instill in others (individuals, family members and coworkers) the qualities of resilience and the capacity to deal with hardships
  • Ensures own well being and the well being of others
  • Encourages healthy lifestyle and self care practices to reduce the effects of stress on the mind and body
Influencing

Manages self in highly adverse situation

  • Maintains self-control in the face of personally offensive comments and continues to work towards effective/acceptable solutions
  • Delivers results with a high level of consistency over a long period of time
  • Sticks with tasks despite meeting frequent and/or repeated rejection and/or frustration
  • Maintains positive demeanour and a high level of self-motivation whatever the circumstances
  • Demonstrates endurance and ensures a continued high level of service and commitment to individuals, families, agencies, community partners, etc.
  • Creates/champions a culture to support trauma informed practices
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